Course Description
Microanalysis of logistics and transportation services including customer service, distribution operations, and purchasing. Topics include customer service operations, order processing, facility design and operations, carrier selection, transportation costing and negotiation. Prerequisite: ISM 110.
Syllabus
Student Learning Outcomes, Goals, Objectives:
Students successfully completing this course will be able to:
- Evaluate multiple methods and tools used by today’s Supply Chain managers in Transportation, Logistics, Procurement, and Distribution (TLD) Operations.
- Discuss contemporary issues facing carrier management including profitability, industry consolidation, security, insurance availability, and labor shortages.
- Evaluate various domestic and international transportation modes/alternatives and provide strategic recommendations for a series of customer deliveries.
- Evaluate design structures for integrated customer-centric and supplier-centric logistics.
- Describe the specific functional elements involving cycle time, velocity, and inventory in order to achieve warehousing operational effectiveness in both cost and service.
- Analyze a variety of plant layouts and locations for contemporary, customer-focused warehousing facilities as part of a total logistics network.
- Apply learned methodologies to the analysis of various logistical systems and practical supply chain scenarios and case studies.
- Highlight and explain supply chain technologies for transportation management, warehouse management and customer service focused systems.
- Focus on relevant warehouse measurements for distribution operations that underscore plant performance, customer service, and cost optimization.
Course Grading Information:
| Activity/Performance Measure | Percentage/Points |
|---|---|
| Discussion Forums | 15% |
| Chapter Quizzes | 15% |
| Chapter Homework | 30% |
| Mid-Term Exam | 20% |
| Final Exam | 20% |
Grading Scale:
| Percentage | Letter Grade |
|---|---|
| 93 - 100 | A |
| 90 – 92.99 | A- |
| 87 – 89.99 | B+ |
| 84 – 86.99 | B |
| 80 – 82.99 | B- |
| 77 – 79.99 | C+ |
| 73 – 76.99 | C |
| 70 – 72.99 | C- |
| 66 – 69.99 | D+ |
| 63 – 65.99 | D |
| 60 – 62.99 | D- |
| < 60 | F |
Attendance/Participation:
Attendance/participation is not a graded component included in the student's final grade for this course.
Course Materials Purchased by the Students:
This course material is part of the new First Day Complete program.
Scholarly Perspectives
This course engages diverse scholarly perspectives to develop critical thinking, analysis, and debate and inclusion of a reading does not imply endorsement.