Managing Conflict in Professional Contexts

Student Learning Outcomes, Goals, Objectives:

Students successfully completing this course will be able to:

• Demonstrate appropriate and ethical oral communication messages for given contexts and communicators to increase knowledge, foster understanding, and/or promote change.

• Analyze and evaluate messages according to context, audience, intent, and other principles of oral communication, to contribute to the ongoing development of knowledge and relationship.

• Analyze and compare models of mediation and facilitation.

• Apply mediation and facilitation techniques and practices through in class assignments.

• Examine the role of the facilitation process in transforming conflict.

• Demonstrate the development of professional communication skills.

• Plan and implement facilitation and mediation interventions.

Course Grading Information:

Activity/Performance Measure	Percentage/Points
Weekly Chapter Quizzes/Activities (8 quizzes 30 points each)	240 points
Two Mediation role plays (SLO 1, 2, 4)	90 points (45 points each)
Facilitation role play	50 points
Mediation case study	100 points
Facilitation Paper	100 points
Intro Video/Create an Agenda	30 points [10 points (Intro) and 20 points (create an agenda)]
Total	610 points

Grading Scale:

Percentage	Letter Grade
94-100	A
90-93	A-
87-89	B+
83-86	B
80-82	B-
77-79	C+
73-76	C
70-72	C-
67-69	D+
63-66	D
60-62	D-
Below 60	F

Attendance/Participation:

Attendance and active participation are important parts of your final grade in this course. Participation includes attention to course announments, completing readings and quizzes, taking part in discussions/activities by the assignment deadlines. You will be responsible for all material covered in class. While the online class environment is available 24 hours a day and allows you to tailor class time to your schedule, this course is not entirely self-paced. It is important that you familiarize yourself with the course schedule. Please note that all times listed in the syllabus and on Canvas are central to your learning. If personal circumstances arise that interfere with your ability to meet a deadline, please let me know as soon as possible and before the assignment deadline. Only university-accepted excuses will be permitted, and documentation must be provided. Late assignments, if accepted, will incur a substantial grade penalty.

Course Materials Purchased by the Students:

• Beer, J., Packard, C., and Stief, E. (2012). The Mediator's Handbook, 4th edition. BC Canada: New Society Publishers. ISBN 9780865717220

• Kaner, S., Doyle, M., Kerney, K., Berger, D., & Lind, L. (2014). Facilitator's Guide to Participatory Decision Making, 3d edition. San Francisco: Jossey-Bass. ISBN 978-1-118-40495-9

  NOTE: These books are available as e-book links in the library.