Management Process Skills

Student Learning Outcomes, Goals, Objectives:

Students successfully completing this course will be able to:

• List and explain the meaning of each of the dimensions of management self-assessment.
• Explain the basic causes of work stress and enumerate the methods of stress reduction.
• Identify the stages of group development and explain the managerial responses appropriate to each stage.
• Explain different styles of conflict resolution and negotiation techniques and demonstrate how to use them.
• Provide an example of an ethical issue pertinent to management today.
• Explain how to foster creativity in himself/herself and in subordinates.
• Explain the process of both creative and analytical problem solving and provide examples of when to use each.
• Explain how individuals gain power in an organization and the value organizational power brings to managers and their subordinates.
• Explain the difference between managing and leading.
• Explain the value of supportive communication in building positive relationships.

Course Grading Information:

Activity/Performance Measure	Percentage/Points
Tests & Exams	50%
Chapter Quizzes	10%
Skill Assessments	10%
Special Assignments	20%
Professionalism	10%

Attendance/Participation:

You must attend class to get the most out of this course. I will deduct 10 points from this grade for each absence over 2 during the semester.

Your active and positive participation in class and during team discussions meetings is critical to comprehending theories and skills covered in this course.

It is very important that you treat everyone in the class, my graduate assistant, guest lecturers and me in a professional manner. The tone, manner and appropriateness of your questions and comments will be a factor in this evaluation.

Course Materials Purchased by the Students:

Whetten, David & Cameron, Kim (2016). Developing Management Skills, 10th Edition and the MYLAB supplement.