Hotel Operations

Student Learning Outcomes, Goals, Objectives:

Students successfully completing this course will be able to:

• Describe the guest cycle and its relationship to hotel organization.
• Identify the functions, procedures, tasks, and duties of all hotel departments.
• Explain the role of the property management system in hotel operation.
• Apply methods, such as room rate settings, forecasting availability and overbooking, and yield management to maximize hotel profits.
• Explain a sustainable lodging operation and its relationship to three dimensions of sustainable development.
• Apply the concept of sustainability into the hotel function areas, including the front office, housekeeping, food and beverages, human resources, marketing, and purchasing.

Course Grading Information:

Activity/Performance Measure	Percentage/Points
Chapter Quizzes	750 points
Final Exam	150 points
MS–BOH Assignment	100 points
Total Points Available	1000 points

Percentage	Letter Grade
1000 - 930 points	A
929 - 900 points	A-
899 - 870 points	B+
869 - 830 points	B
829 - 800 points	B-
799 - 770 points	C+
769 - 730 points	C
729 - 700 points	C-
699 - 670 points	D+
669 - 630 points	D
629 - 600 points	D-
599 - 0 points	F

Attendance/Participation:

Extra Credit of 1 point per day for attendance.

Course Materials Purchased by the Students:

Hotel Operations Management – 4th Edition David K. Hayes, Jack D. Ninemeier, Bjorn R.L. Hanson Copyright © 2026, 2017, 2011 Pearson Education, Inc. ISBN-10: 0-13-831059-9 ISBN-13: 978-0-13-831059-2